Refund and Shipping Policy

At Kavia Flooring, we aim to provide transparent and customer-friendly policies regarding refunds and shipping. Please carefully read the following policy details to understand how they apply to your orders.

Refund Policy

1- Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return and refund under the following conditions:
  • Damaged or Defective Products: If you receive damaged or defective products, please contact us within [X] days of receiving your order. We will arrange for a return and replacement or a full refund, including any applicable shipping charges.
  • Product Mismatch: If the product you receive does not match the description on our website, please contact us within [X] days of receiving your order. We will arrange for a return and refund, including any applicable shipping charges.
  • Change of Mind: If you change your mind about a product and wish to return it, please contact us within [X] days of receiving your order. In such cases, the return shipping costs will be the responsibility of the customer. Upon receiving the returned product in its original condition, we will issue a refund for the product cost, excluding shipping charges.

2- Return Process

To initiate a return, please follow these steps:
  • Contact our customer support team at orders@kaviaflooring.com or [phone number] to request a Return Merchandise Authorization (RMA) number.
  • Carefully package the product to be returned, ensuring it is in its original condition and includes all original accessories, manuals, and packaging.
  • Clearly mark the RMA number on the outside of the package.
  • Ship the product to the address provided with the RMA instructions.

3- Refund Processing

Refunds will be processed within [X] business days of receiving the returned product. Refunds will be issued in the same payment method used for the original purchase.

Shipping Policy

1- Shipping Methods

We offer various shipping options to meet your needs. Shipping methods may include standard ground shipping, expedited shipping, or other options based on your location and product availability.

2- Shipping Costs

Shipping costs are calculated based on factors such as the shipping method selected, the weight and dimensions of the products, and the destination address. Shipping costs will be provided during the checkout process.

3- Delivery Times

Estimated delivery times are provided during the checkout process and may vary depending on your location and the shipping method chosen. Please note that delivery times are approximate and not guaranteed.

4- Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the progress of your shipment.

5- Shipping Restrictions

We currently ship within the United States only. We do not ship internationally.

6- Delivery Address

Please ensure that your shipping address is accurate and complete to avoid delays or misdeliveries. We are not responsible for items delivered to incorrect or incomplete addresses provided by the customer.

For any questions or concerns regarding our Refund and Shipping Policy, please contact our customer support team at orders@kaviaflooring.com or [1-866-966-2463]. Your satisfaction is important to us, and we are here to assist you with any inquiries related to your orders and deliveries.